Organizational Readiness for Successful Knowledge Sharing: Challenges for Public Sector Managers

This paper contributes to our understanding of an increasingly important practical problem, namely the effectiveness of knowledge management in organizations. As with many other managerial innovations, knowledge management appears to have been adopted firstly by manufacturing firms, and is only now beginning to permeate the service sector, predominantly in professional services such as consulting (Hansen et al., 1999; Sarvary, 1999). Public services, traditionally slower to embrace innovative management practices, are only beginning to recognize the importance of knowledge management. There is, as yet, little published research of its implementation in this context (Bate & Robert, 2002). ABSTRACT